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Exchange and Return Policy

At house of date, customer satisfaction is our priority. If you wish to exchange or return a product, please review the following policy:

1. Exchange & Return Period

  • Exchange or return requests must be submitted within [3] days from the date of delivery.

  • Requests after this period will not be accepted.

2. Conditions for Exchange or Return

  • Items must be unused, unwashed, and in original condition.

  • Original packaging and tags must be intact.

  • Barcodes or labels must not be removed.

3. Non-Returnable Items

The following items cannot be exchanged or returned:

  • Discounted or promotional items.

  • Custom-made or personalized products.

  • Accessories or personal-use items (if applicable).

4. Exchange Process

  • Exchange requests should be submitted via [WhatsApp / customer account / email].

  • Replacement items will be shipped after receiving the returned product.

  • Shipping fees are borne by the customer unless the error is from the store.

5. Refund Process

  • Refunds will be processed within [5–10] business days after inspection.

  • Refunds are issued using the original payment method.

  • Shipping fees are non-refundable unless the fault is on our side.

6. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with clear photos.

7. Contact Us

For any questions regarding this policy:
📧 [[email protected] ]
📞 [966539000807]